Satisfaction Returns Policy
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FUNArtStudio want you to be completely satisfied with every single one of your purchases.

For Orders Shipped to the Continental US:

Full refunds will be available for 10 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 10 days period to qualify for a refund. If your return is in any way a result of an error by FUNArtStudio, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all applicable shipping costs paid on the items you are returning.

If the return is not a result of an error by FUNArtStudio, you will be responsible for all shipping incurred for the order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at FUNArtStudio warehouse in original condition. No refunds will be available after the 10 days period has expired.

For Orders Shipped to Out of Continental US:

Full refunds will be available for 10 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 10 days period to qualify for a refund. If your return is in any way a result of an error by FUNArtStudio, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all applicable shipping costs paid on the items you are returning.

If the return is not a result of an error by FUNArtStudio, you will be responsible for all shipping costs and duty incurred for the order and return of the item(s). You must send your return using a reliable international carrier that offers tracking (such as UPS, FedEx, or DHL). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at FUNArtStudio warehouse in original condition. No refunds will be available after the 10 days period has expired.

Credit Refund:

If you purchased by credit card, your card will be credited for the full applicable amount within 7 business days of receipt of the returned items. If you paid by Paypal, you will receive a paypal refund from FUNArtStudio for the full applicable amount of the return by approximately 7 days after the returned items has been received at the FUNArtStudio warehouse. If you are interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order for the product you would like to purchase.

Important Notes and Restrictions:

Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the FUNArtStudio warehouse.

Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.

FUNArtStudio reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

Return Instructions:

1. Request a Returned Merchandise Authorization (RMA) number by contacting the FUNArtStudio Customer Service Department at info@funartstudio.com. Be sure to indicate your order number (which appears on your invoice), the name or Product ID of the items that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a quick response from a customer service representative including your RMA Number along with any special return instructions.
2. If the return is the result of an error by FUNArtStudio and the item is being returned from a Continental US address, we will send you a prepaid mailing label for the return of the items by email; all you need is just print it out and atatch it onto box. If the return is the result of an error by FUNArtStudio but the item is being returned from an address outside the Continental United States, a customer service representative will provide you with specific return instructions. In all other cases, please send the items you would like to return using a trackable shipping service (UPS, FedEx, or DHL from outside the Continental US). It is strongly recommended that you insure the shipment, as you will be responsible for ensuring that all items arrive at the FUNArtStudio in original condition.
3. Be certain to include the following along with the returned items: your RMA number, name, email address, and mailing address, as well as a copy of the original FUNArtStudio invoice.
4. Once the item has been received at the FUNARTStudio Customer Service, your fund will be credited for the applicable amount. If you would like to order another item in place of the returned product, you will need to submit a completely new order online.
   VERY IMPORTANT: Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the FUNArtStudio warehouse.
   
   

Non-Received Orders:

Be sure to indicate the correct mailing address when you are filling out your order. FUNArtStudio is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact FUNArtStudio Customer Service at info@funartstudio.com (be sure to note your order number, and verify the correct mailing address). FUNArtStudio customer service representative will check our records to determine when your order was processed and shipped.

Damaged/Incorrect Products or Incomplete Orders:

• If you have received a damaged or incorrect item, or if the part of your order is missing, please immediately send an email to a Customer Service Representative at info@funartstudio.com. In your email indicate your name, order number, and email address, and provide as much detail as possible about the situation.
• We will be very happy to replace any damaged items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs. Similarly, if you should receive a product other than the one you ordered, the correct product will be sent to you at no additional charge or a full refund (including shipping costs).

If you have further questions, Please contact us immediately via info@funartstudio.com or use our Live Chat System for help.